Return and Refund Policy
Return and Refund Policy – Zyracamp
Last updated: August 21, 2026
We want you to be satisfied with your purchase from Zyracamp.
This policy explains how returns, refunds, and exchanges are handled.
1. Return Period
You may request a return within 30 days of receiving your order, unless a different period is prescribed by applicable consumer law.
The return period begins on the day you, or a person designated by you, receives the goods.
2. Requirements for Returns
In order for a return to be accepted, products should generally:
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be unused
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be in their original condition
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be returned in the original packaging if possible
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be returned together with order information or proof of purchase
Certain products may be excluded from returns due to their nature, as permitted by law, for example, goods that cannot be returned for hygiene reasons after opening.
3. Requesting a Return
Before returning a product, please contact us at:
Please provide the following:
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your order number
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your full name
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the product you wish to return
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the reason for the return, if applicable
We will inform you of the next steps for the return.
Please do not send products back to an address that has not been previously confirmed by our customer service team.
4. Return Shipping Costs
For voluntary returns due to a change of mind, the customer may be responsible for the return shipping costs, unless otherwise stated at the time of purchase and to the extent permitted by law.
If the product is defective, damaged, incorrectly delivered, or otherwise subject to a legal claim, we will handle the process in accordance with applicable legal provisions.
5. Refunds
Upon receipt and inspection of the returned goods, we will process the corresponding refund.
Approved refunds are generally issued via the original payment method.
Depending on the payment service provider, it may take additional business days for the refund amount to appear in your account.
6. Refund Amount
If a refund is approved, the amount will depend on the circumstances of the return and applicable legal provisions.
Original shipping costs may be refundable to the extent required by law.
7. Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us at:
Please include your order number and photos of the product and packaging, if possible.
We will review the case and offer a suitable solution depending on the situation and applicable law. This may include, for example, a replacement, repair, or refund.
8. Exchanges
If you require a different size, color, or product, please contact us before returning the item.
An exchange may be possible depending on availability.
9. Non-Returnable Items
To the extent permitted by law, certain products may be excluded from returns due to their nature or condition, such as personalized, altered, used, or otherwise non-resalable products.
Mandatory consumer rights remain unaffected.
10. Consumer Rights
Nothing in this policy affects mandatory consumer rights that cannot be excluded or limited by law.
11. Contact
If you have questions about returns and refunds:
Zyracamp
Email: zyracamp@gmail.com